Opticall suite

opticall.org

Compliance-focused contact center

Review every call for compliance and service quality without scoring agents.

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Overview

OptiCall EU Insights is an EU-ready contact center platform that combines an omnichannel operator desk, transparent AI chatbots and voicebots, and call-level compliance analytics. It ingests audio from Asterisk, SIP, or cloud PBX, transcribes in real time, and outputs structured insights to CRM, BI, and messaging systems. Designed for telecom, support, outbound sales, and regulated collections teams, it replaces manual sampling with 100% call review without workforce evaluation.

How it works

OptiCall connects to Asterisk, SIP, Twilio, Vonage, or 3CX with a 15-minute configuration. Calls stream in real time to EU-hosted inference with ~280ms latency and speaker diarization. PII is stripped before storage, and intent, sentiment, topics, entities, compliance flags, and next-best-action are attached to every call. Insights route to Salesforce, HubSpot, Zoho, Looker, Slack, or your data warehouse, or trigger a voicebot.

Key capabilities

The platform includes an omnichannel operator desk with one inbox for voice, web chat, Telegram, WhatsApp, Viber, Messenger, Instagram, and email. It offers ACD routing, transfers, dispositions, and a CRM card with a full contact timeline. AI chatbots and voicebots resolve routine contacts, qualify leads, and run outbound campaigns, grounded on your knowledge base with warm handoff to humans. Call compliance analytics replace 3% sampling with 100% call-level review using compliance checklists and transcript search in 42 languages.

Who it is for

OptiCall is built for carriers and ISPs, support and care teams, outbound sales, and regulated collections. It helps cut churn with early-warning signals, review flagged calls instead of random samples, see which conversations follow approved scripts, and prove compliance on every conversation. Typical scopes range from 800 to 5,000 seats, with impacts like 100% call review and +12% conversion.

Pricing and limits

Pricing is volume-based, tied to conversations handled, not seats. The Pilot plan costs €0.09 per minute analyzed, up to 100k minutes per month, and includes the operator desk, compliance analytics, voice plus one messaging channel, and EU data residency. The Scale plan is €0.06 per minute with custom terms, including all 8 channels, chatbots, voicebots, outbound campaigns, real-time AI assist, SSO/SCIM, and a dedicated CSM. Enterprise offers custom terms with single-tenant deployment, bring-your-own LLM, and named SRE support.

Key features

Omnichannel operator desk
One inbox for voice, web chat, Telegram, WhatsApp, Viber, Messenger, Instagram, and email with ACD routing, transfers, dispositions, and a full CRM card per customer.
AI bots and voice agents
Chatbots and voicebots that resolve routine contacts, qualify leads, and run outbound campaigns, grounded on your knowledge base with warm handoff to humans.
Call compliance analytics
Replace 3% sampling with 100% call-level review using compliance checklists, transcript search, process analytics, and AI-assisted coaching drafts without operator scoring.
Ecosystem integrations
Integrates with Asterisk, VitalPBX, Salesforce, OpenAI, Instagram, and more, with REST API, webhooks, and event streams for custom automations.
Security and compliance
EU-first data handling with SOC 2 Type II, GDPR, ISO 27001, PCI-DSS aware, HIPAA (US region), AES-256 encryption, PII redaction, and immutable audit logs.
Flexible pricing
Volume-based pricing tied to conversations handled, with plans starting at €0.09 per minute analyzed for pilots and custom terms for scale and enterprise.

Use cases

Carriers and ISPs
Cut churn with early-warning signals from dissatisfied customers and close the loop between network ops and retention.
Support and care teams
Review flagged calls and process gaps instead of random samples, moving from reactive audits to structured call-level compliance review.
Outbound sales
See which conversations follow the approved script and which need process fixes, at the call level without ranking individual reps.
Collections and debt
Prove compliance on every conversation with required disclosures, harassment avoidance, and consent capture, not just sampled audits.

Pricing & limits

From the official site · checked 10/10/2026

Pilot€0.09/minute

Scale€0.06/minute

EnterpriseCustom

See current pricing on the official site

Frequently asked questions about Opticall suite

Is OptiCall analytics or a full contact center?: OptiCall is both: it provides an omnichannel operator desk with voice, web chat, Telegram, WhatsApp, Viber, Messenger, Instagram, and email, plus AI chatbots and voicebots, and call-level compliance analytics.
Which channels and bots are included?: Voice (Asterisk/VitalPBX), web chat, Telegram, WhatsApp, Viber, Facebook Messenger, Instagram, and email are included in one inbox. Chatbots and voicebots answer from your knowledge base (RAG), run inbound flows and outbound campaigns, and hand off to a human with full context.
How long does a pilot take to stand up?: Most pilots are in production within 14 days, covering channel and PBX connection, PII redaction rules, two custom compliance checklists, and CRM write-back.
Do you replace our telephony?: No. OptiCall sits next to Asterisk, SIP trunks, or your cloud PBX (Twilio, Vonage, 3CX, etc). It streams audio for analysis without replacing your existing call path.
Where is customer audio stored?: Audio is stored in the region you choose: EU (Frankfurt/Warsaw), US (us-east), or a dedicated single-tenant deployment. Audio never crosses regions, and PII is redacted before storage.