IrisAgent

IrisAgent is an AI customer support platform that works beside your existing helpdesk, including Zendesk, Salesforce, Intercom, Freshworks, and HubSpot. It uses grounded AI agents to resolve work across chat, email, voice, and text, while Agent Assist helps human agents and AutoQA scores 100% of interactions. Designed for support teams that want to automate resolutions, improve quality, and gain insights without replacing their current stack, most teams go live in 24 hours.

How it works

IrisAgent connects to your helpdesk in a few clicks without engineering. It reads your knowledge base, past tickets, and SOPs to learn your tone and edge cases. Once trained, it starts resolving routine conversations while your team handles complex issues. The platform is designed to go live within 24 hours.

Key capabilities

The platform includes AI agents for chat, email, voice, and text, all running on the same grounded engine. Agent Assist offers suggested resolutions, sources, and similar tickets in the helpdesk sidebar. AutoQA scores every AI and human conversation against your rubrics, and Support Analyst provides insights on trends, sentiment, and at-risk accounts.

Who it is for

IrisAgent is for customer support teams that want to automate resolutions, assist human agents, and score every interaction. It is used by teams like Tekion and Dropbox. The platform is suitable for startups with a free plan and for larger organizations needing advanced features like SSO, self-hosted deployment, and dedicated account management.

Pricing and limits

IrisAgent offers a Free plan with the IrisGPT chatbot, AI Search widget, CRM connectors, automated tagging, and email support. The Standard plan starts at $500 per month and adds features like Voice AI, Agent Assist, AutoQA, and Support Analyst. Enterprise plans are custom. Add-ons like Voice AI and Support Analyst can be purchased separately on any plan.