HoverBot

hoverbot.ai

Product-aware AI chatbot for ecommerce

Turn product questions into qualified leads and deflect repetitive support tickets with knowledge-grounded answers.

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Overview

HoverBot is a product-aware AI chatbot platform for ecommerce, marketplace, and B2B SaaS teams. It uses retrieval-augmented generation (RAG) to answer customer questions from your own catalog, policies, and help content, with built-in PII masking, policy guardrails, and confidence-based handoff to human agents. Typical buyers are heads of support, RevOps, and growth at companies with 10-500 employees running web chat and WhatsApp.

How it works

HoverBot uses retrieval-augmented generation (RAG) to ground every response in your own help docs, FAQs, and policies with source attribution. The workflow starts by connecting your knowledge base, then setting guardrails and routing rules, embedding a widget on your site, and improving weekly with closed-loop analytics that cluster unresolved intents.

Key capabilities

HoverBot offers three agent skills: Chat-to-Buy, Lead Generation, and Product Support. It provides smart product recommendations, bundle and accessory suggestions, and seamless checkout handoff. It also captures structured purchase intent and routes to checkout or CRM, and can qualify leads by scoring responses against your ICP and pushing them out over a webhook or REST API.

Who it is for

HoverBot is designed for ecommerce, marketplace, and B2B SaaS teams. It serves heads of support, RevOps, growth, product managers, and legal and trust teams at companies with 10-500 employees. It handles customer support, lead generation, and product assistance, and can scale to thousands of concurrent conversations.

Pricing and limits

HoverBot is currently available through a design partner program with custom pricing based on conversation volume, integrations, and required guardrail configuration. Design partners get discounted pricing, a dedicated onboarding engineer, and direct input into the product roadmap. A live demo is available at demo.hoverbot.ai without signing up.

Key features

Knowledge-grounded answers
Uses retrieval-augmented generation (RAG) to ground every response in your own catalog, policies, and help content with source attribution.
PII masking and guardrails
PII masking, DLP, and guardrails run before model inference, keeping sensitive support data protected by default.
Confidence-based human handoff
Low-confidence or high-intent conversations escalate to a human agent with full context, transcript, and captured fields attached.
Multilingual support
Converse in more than 50 languages, including English, Spanish, French, German, Portuguese, Chinese, Japanese, Korean, Arabic, and more.
Shopify integration
Connects to Shopify to pull live product data, inventory, pricing, and order status into conversations.
Web chat and WhatsApp
Runs on both web chat and WhatsApp Business, sharing the same knowledge base, guardrails, and handoff rules across channels.

Use cases

Deflect repetitive support tickets
Resolve order status, returns, billing, and how-to questions automatically with knowledge-grounded answers, freeing agents for complex work.
Capture and qualify leads in chat
Run scripted and AI-driven lead capture flows that ask qualifying questions, score responses against your ICP, and push qualified leads out over a webhook or REST API.
Offer real-time product assistance
Provide real-time product assistance through API integrations, helping users navigate features and troubleshoot issues instantly without waiting for support tickets.
Drive purchases with product recommendations
Suggest relevant products, accessories, and bundles based on customer needs and preferences, and route ready buyers to checkout or connect them with the sales team.

Pricing & limits

From the official site · checked 10/10/2026

Design Partner ProgramCustom pricing

See current pricing on the official site

Frequently asked questions about HoverBot

What is HoverBot and who is it for?: HoverBot is a product-aware AI chatbot platform for ecommerce, marketplace, and B2B SaaS teams. It uses retrieval-augmented generation (RAG) to answer customer questions from your own catalog, policies, and help content, with built-in PII masking, policy guardrails, and confidence-based handoff to human agents.
How much does HoverBot cost?: HoverBot is currently available through a design partner program with custom pricing based on conversation volume, integrations, and required guardrail configuration. Design partners get discounted pricing, a dedicated onboarding engineer, and direct input into the product roadmap.
How easy is it to install HoverBot on my website?: Installing HoverBot is simple. Add a lightweight JavaScript snippet to your site and you're live, with no coding experience required. There are also guides for WordPress, Shopify, and Webflow.
How long does it take to go live with HoverBot?: HoverBot's implementation target is 7 to 30 days end-to-end. Installing the widget is a single script tag. Connecting a knowledge base, tuning answer quality, configuring guardrails, and setting up human handoff routing makes up the rest of the window.
How accurate is HoverBot at answering customer questions?: HoverBot's published target is 80-90% response accuracy on topics that are documented in your knowledge base, where accuracy means a human reviewer judged the answer correct and grounded in the cited source. It is a target, not yet a measured production result.